You may return most items sold by StellarKayaksUSA.com within 30 days of delivery for a full refund. We'll also pay the return shipping cost if the return is a result of our error. Please note that we are unable to exchange items (however, if you received a damaged, defective, or incorrect item, contact us immediately ).
We will only issue partial refunds in the form of a Gift Certificate for the return of certain items, including:
- Any item that is returned more than 30 days after delivery.
- Any item that has obvious signs of use.
- Any item that is not in its original condition, is damaged, or is missing parts.
After 90 Days, any returned items will not be accepted for any refund without written approval from StellarKayaksUSA.com
Send returns to:
Stellar Kayaks USA
96 Main St.
Northfield, MA 01360
Returning a gift? We allow gift recipients to return items they received as a gift even if the order was not marked as a gift at the time of purchase. Just indicate the item is a gift at the time of return, and we'll send a gift certificate for the amount of the returned items to the e-mail address you enter on the online form.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order form. After placing your order, you will see both shipping and delivery date estimates in the order confirmation e-mail and in the order summary in Your Account.
Shipping costs for orders from StellarKayaksUSA.com depend upon the method and option you choose.
If you choose to group items into as few shipments as possible, you'll be charged for one regular per-shipment fee, as well as a handling fee for adding items to that shipment depending on the size of the items. Some items will be shipped alone and thus need their own shipping fee.
If you choose to ship items as soon as they become available, we'll charge you full per-shipment fees for each shipment as well as a per-item fee for each item.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the nearest shippable increment. We reserve the right to update products weights and shipping costs at any time, usually but not always, with notice.